Some of the most commonly asked questions we encounter.
Do you sell wooden decking?
No. We have a 100% belief in the composite decking we offer and would never offer a timber alternative.
Do you deliver?
Absolutely! We can deliver to anywhere in the UK. Some postcodes are more challenging than others so incur higher delivery costs but that won't come as a surprise to those that live there.
How long does delivery take?
You should allow seven working days for your decking to arrive although, in most instances it will arrive sooner.
Why is delivery so expensive?
We are constantly looking for ways to reduce delivery costs but decking boards are long, unwieldy products that really need to be transported on pallets to keep them safe. We deliver to local postcodes using our own vehicles but, unfortunately, we don't currently have the resources to go further afield.
Do you install decking?
We don't install decking ourselves but we're happy to advise whoever is doing the work - whether that's you, a handyman, a gardener or carpenter.
Do you supply samples?
Yes! If you'd like to see the colour and texture of our composite decking before you buy, we'll be happy to send you two FREE samples. All you'll pay is £4.95 postage. If you want to see more than two, they'll be charged at £5 each (plus postage) but we'll refund those costs if you subsequently place an order. For more details click here.
How do I claim my FREE gift?
- Make a note of the FREE Gift Code - you may have seen one in a magazine or leaflet
- You'll find a link to the FREE gift on the relevant product pages; click on it and then add the gift to your cart
- When you reach the checkout page type the FREE Gift Code into the discount code box. If your order meets the minimum spend requirements, the cost of the gift will be taken off your invoice
- If the discount doesn't apply after you've added the code because you haven't spent quite enough, you can choose to pay for the item or simply remove it from your cart
How much is composite decking vs wood?
While the initial outlay may seem a lot more, when you look at the costs of timber deck upkeep and maintenance and add in the fact that composite deck boards last twice as long, that investment is well worth it. Take a look in more detail here.
Is Composite Decking really worth it?
Yes! The amount of time and money you need to spend keeping your timber deck in top condition is more than twice that of a composite deck. So, unless you really enjoy crawling round on your hands and knees, sanding and staining faded wood, WPC is the way to go! Read more here.
What are the disadvantages of Composite Decking?
There are only two and even those depend on your point of view.
Firstly, it costs more initially. The boards are 30% to 50% more than timber equivalents but, over the long term, wood will end up costing you more in time and upkeep.
Secondly, WPC can last over 30 years which means you need to be really happy with the colour and finish that you choose - you can't change the colour like you can with a wooden deck. Take your time, gather samples and make sure you invest is something you absolutely love. We're happy to send samples out to help you decide.
What if I change my mind?
In accordance with the Consumer Rights Act 2015 you have the right to change your mind about your order and can return it to us for a full refund. Please bear in mind that you will be responsible for the return delivery costs and you must ensure the items are packed adequately to survive the journey in perfect condition. To avoid unnecessary costs, we strongly advise that you request colour samples and use our online calculator to ensure you order the colour you like and the quantity you need.
How do I return an item?
If you need to return any or all of your order, you must contact us with 14 days of receipt by email firstname.lastname@example.org or by phone 0800 6123 998. We will provide you with a Returns Number and advise you on the best way to send your items back.
What if there's a problem with my order?
We take great care when packing decking boards for delivery. However, very occasionally, they get damaged or even lost in transit. When your order arrives it is essential that you take a few minutes to check that your order is complete and shows no obvious signs of damage BEFORE you sign for it. Once you have signed to say you are happy, we may not be able to rectify problems discovered later. If you do see a problem, simply make a note of it on the delivery document and, if possible, take a quick picture to send to us. That way we can address any issues with the courier, reduce the chance of it happening again and, most importantly, get replacements sent out to you asap.
Why do I need so many clips for my decking?
If you've used our Decking Calculator you might be surprised by how many clips it suggests you buy. We recommend using a fixing clip where ever a decking board crosses a joist; on a typical installation where joists are 40cm apart, that means 21 clips every square metre. The calculator works on 22 clips per square metre to allow for dropped or damaged clips. If your joists are closer together, you'll need more clips. Although each clip uses just one screw, even a small deck will mean a lot of screws. An electric screw driver will be a big help!
My decking boards vary in colour - is that normal?
Yes. Composite decking is made from 90% recycled material - a mix of wood and plastic - which means the colour may vary slightly from batch to batch and even from board to board! It's one of the the features that make it look more like a natural timber product and less like plastic.
It looks like my grooved decking has water marks - is that normal?
When new there may be some residual tannins (oils) in the wood component of your boards. This tannin may leach out of the board the first few times that the boards are wet and will look like a water stain after the board has dried. This water (tannin) mark can be removed by washing with water - and a stiff brush if required - but it will naturally disappear after the board has been wet/dried several times. It's more noticeable on lighter colours and more likely to happen on boards and trim that are installed vertically.